Terms of Sales


1. General provisions

These general sales conditions define, without prejudice to the application of special conditions, the respective obligations of the contracting parties in connection with services provided by our services.

By signing the agreement or purchase order or accepting the order confirmation, our contracting party expressly acknowledges having read and accepted these terms and conditions.

These terms and conditions may be waived only by written agreement on our part. Provisions which are not expressly derogated from remain applicable.

In the event of a conflict between the terms and conditions of our co-contractors and ours, it is agreed that the latter shall prevail.

2. Offers and Quotations

Any offer or quotation engages us only after written confirmation from us.

Unless otherwise agreed in writing, the validity period of our offers is one month from the date of issue.

The prices indicated in the offer are only intended for the realization of the services described therein, excluding any additional services, which will be the subject of an offer and an additional billing.

In case of unilateral cancellation of an order by the other party, we reserve the right to demand compensation equal to 30% of the total amount of the order.

3. Prices / Fees

The prices are denominated in euros. Amounts are specified VAT included andnot included.

They are established in consideration of a normal work, not undergoing any interruption, any element that the customer must provide or prepare being readyin duetime.

Any additional difficulty with a consequenceofan additional cost of work on our part, caused by any circumstance foreign to our organization, as well as any modifications requested by the customer, automatically generatean additional billing based on our current tariff at the moment.

4. Payment

The invoices are payable at the latest within thirtydays from the issue date.

After this period, any unpaid invoice will produce, automatically and without formal notice, a conventional interest of 12% per year, each month started being due in full, and this in accordance with the rate provided for in Article 5 of the Law of 2 August 2002 on late payment in commercial transactions.

In addition, any unpaid invoice will be increased, automatically and without formal notice, of a lump sum of an irreducible 15% of the amount remaining unpaid, with a minimum of 50 € per invoice.

Any dispute relating to an invoice must be received in writing, within eight days from the invoice issue date.

5. Deadlines

The deadlines set for our services are given, unless otherwise stated, as an indication.

The following circumstances release us from our deadlines:

  • cases of force majeure (including, in particular, strikes, technical incidents, etc.);
  • if the payment terms are not respected;
  • if changes are decided by the client during work;
  • if the customer does not provide us with the desired information within the specified time.

6. Cancellation (withdrawal)

In case of withdrawal of the customer, compensation of 15% of the total amount of the invoice will be due as compensation. The cancellation will not result in the reimbursement of sums already paid or any compensation whatsoever.

7. Performance of services

As part of our services, we are committed to implementing all the necessary means to offer our customers a high quality of services, according to the terms and conditions set out in the offer / contract.

The service provider reserves the right and, therefore, is authorized to use a subcontractor he has chosen to perform all or part of the services. The service provider will in no way be obliged to notify the customer of any possible recourse to a subcontractor, or any subsequent change of subcontractor.

In the case of subcontracting, the service provider undertakes to assign the qualified interveners to the performance of its services and to ensure, as far as possible, that the said workers have the skills and means necessary for the proper execution of these benefits.

8. Obligations of the client

The customer agrees to provide, in due time, all documents, information and data necessary for the performance of our services within a period of one week from the signing of the offer / contract. The customer undertakes to provide data that is fair and of high quality, and guarantees us of any third-party recourse.

By accepting the offer, the customer also agrees that his/her company logo is published on the HOP3 website at the end of the assignment, in the section “Our references”. A link to the customer’s

9. Confidentiality

Both the client and HOP3 SRL undertake not to disclose any information to third parties.
HOP3 SRL is committed to secrecy vis-à-vis the client and / or the client’s company.

10. Force majeure

No party can be held responsible for the total or partial non-performance of its obligations, if this non-performance is due to the fortuitous event or the occurrence of a constituent element of force majeure such as in particular, and without this list be restrictive, flood, fire, storm, lack of raw materials, strike, transport strike, partial or total strike or lockout.

11. Intellectual property

We retain all intellectual property rights, in their benefits and profits, relating to all intellectual services carried out, even if they fall within the framework of the execution of the contract ordered by the customer.

All the logos, trademarks, photos and models appearing on the documents and, more generally, any support containing the elements and characteristics relating to our publications, are our exclusive property and are protected by copyright and design rights. They cannot be modified.

Any partial or complete reproduction of these logos, brands, photos and models, whatever the medium, for commercial, associative or voluntary purposes, is prohibited without our consent or that of the holders of trademarks or rights attached to these graphic representations.

Otherwise, this will be prosecuted in courts.

Unless otherwise agreed in writing, the customer is only entitled to a license for internal use by his company and in accordance with the contractually agreed usage.

The above also applies in the event of early termination of the contract, regardless of the reason for the termination.

12. Dispute

These conditions are subject to Belgian law.

In case of dispute between parties or lawsuits in payment, the only competent courts are the ones on which depend our headquarters.

13. Lifesaving clause

The non-validity or illegality of one of the clauses stipulated in the contracts (specific and general conditions) agreed between the parties does not entail any invalidity or nullity of the other conditions of the contract between the parties – clauses remaining fully valid.